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Frequently
Asked Questions
Read answers
to our most frequently asked questions by clicking on a question below.
- About Our Internet
Services
- What
is the difference between Skyweb and AOL?
- What are
all the services and features I get when I become a Sky Web Internet
member?
- Connecting
to Sky Web Internet
- How can
I find a dial-up number to connect to Sky WebInternet?
- What
are the system requirements for using Sky Web Internet?
- Can I
use my own Internet client software programs with Sky Web Internet?
- Do
I need to connect to Sky Web Internet to get my e-mail?
- Paying
for Sky Web Internet
- How
much does Sky Web charge for Internet access?
- What
are my payment options?
- Member
Benefits
- Does
Sky Web Internet offer members the ability to create their own Web pages?
- Can
I have multiple Sky Web Internet e-mail accounts?
- Do you
offer any rewards programs to members?
- Getting
Help
- Do you
have live customer service representatives I can call?
- Do you
have any online help resources?
About Our Internet
Services
What's
the difference between Sky Web Internet and America Online?
For starters, we offer you unlimited usage for $19.95 per month, which
is $2 less than America Online's standard monthly plan. On AOL, you're
a more likely target for junk mail and you can only chat with other AOL
members. Sky Web Internet, on the other hand, lets you chat with anyone
(including AOL members) and won't subject you to annoying pop-up ads.
Also you can use any kind of software you would like for your email, webbrowsing,
and creating your personal webpage. In
other words, Sky Web gives you more for less.
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What
are all the services and features I get when I become a Sky Web Internet
member?
When you join Sky Web Internet, you'll enjoy all of the features
below, regardless of which price plan you choose:
- Unlimited
Internet Access
- Fast,
reliable access
- Access to your email
from anywhere in the world through our Webmail program
- Comprehensive
customer service
- Generous
rewards programs by referring a friend you receive a free month of service
- 5 email
accounts
- Full Service
Online Support for members
- Online
request forms for support and additional email addresses
- Full service
members area for changing billing information, requesting password
changes, and so many more featrues!
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Connecting to Sky
Web Internet
How
can I find a dial-up number to connect to Sky Web?
Click here to search our listing
of dial-up numbers. You can search by your state to find your local access
number. Once you get this number, you should check with your local phone
company operator to find out whether it will be a local call for you.
(Remember, even if a number has a different area code than yours, it may
still just be a local call for you).
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What
are the system requirements for using Sky Web Internet?
To use Sky Web Internet, your computer must have a Windows
98, Windows 95, Windows 3.1, or Macintosh operating system and a CD-ROM
drive.
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Can
I use other Internet client software programs with Sky Web Internet?
Yes. Since Sky Web Internet was created to meet Internet standards, you
can either use the default software included in our kit or your own tools.
For instance, if you would like to use Eudora as your e-mail program,
simply change the default settings, and you'll be up and running!
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Can
I check my e-mail from a computer that doesn't have Sky Web software?
Yes!
Through Sky Web Internet Web Based
Email, you can easily check your e-mail from home, work, school, an
Internet café, or anywhere you have access to a computer with a browser
and Internet connection.
Sky Web Internet
Based Email
is a free service to Sky Web Internet members. To check your mail now,
go to http://webmail.skyweb.net
and type in your regular Sky Web Internet e-mail username and password.
You'll have immediate access to all your Sky Web Internet e-mail. No new
passwords
to remember, no special settings to update. It's that easy!
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Paying for Sky Web
Internet
How
much does Sky Web charge for Internet service?
Act now and you can get 3 months of unlimited Sky Web Internet
for $14.95 per month, when you prepay for three months. So your total
price for the three months would be $44.85, so you get three months of
unlimited access for only $14.95 per month.(This special can only be purchased once by new customers). If you want to keeps paying $14.95 per month,
you can switch to our Annual Unlimited Plan
at any time and pay only $14.95 per month when you pre-pay for a full
year. That's a savings of over $60.00 off our standard $19.95 per month
plan. Click here for additional price
packages and full details.
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What
are my payment options?
You can use MasterCard, Visa, American Express, Discover
Card, check or money order.
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Member Benefits
Does
Sky Web Internet offer its members the ability to create their own Web
pages?
Yes, you can create your own Web page or an entire site.
All Sky Web Internet members get 10 MB of space for FREE. Plus, if you
need help building your page, our Personal Web Page site and step-by-step
instructions will put you on the Web in no time!
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Can
I have multiple Sky Web Internet e-mail accounts?
Yes! As a matter of fact, we've enhanced our $19.95 Monthly Unlimited
Plan by including up to five additional mailboxes for just $5 more per
month. Just enroll in our $19.95 monthly plan and sign up for additional
mailboxes, and your monthly statement will reflect a $24.95 charge.
Remeber that your account already has five emails with it so you will
need to use them up first before you add more than five!
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Do
you offer any rewards programs to members?
Yes! Sky Web , our exclusive reward program, lets you refer
any of your friends and receive a free month for doing so. It is called
our
Friend Referral Program, Sky Web Internet members get $19.95 credit for
every friend they refer who joins and pays for two months of service.
Refer five friends and earn $19.95 X 5, that equals five months of service
and is a total value of $99.75!
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Getting Help
Do
you have live customer service representatives I can call?
Yes! We have technical support hours from 10:00am-10:00pm
Monday through Friday and 10:00am-8:00pm and Saturday and Sunday.
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Do
you have any online help resources?
Yes, we offer comprehensive online customer services:
- Our online Member
Center offers everything from helpful instructions and account maintenance
tools to network occurences.
- Our Member Help
Support ARea is filled with helpful instructions for email, news programs,
ftp programs and many more support features.
- Online support
request forms for members only, use our online support request to receive
a quick response and solution to your problem.
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